The importance of customer experience and mystery shopping

As businesses continue to try and thrive in these challenging times many focus their efforts on innovating, creating new products and growing their customer base – makes perfect sense yes? Of course, it does but all that effort can be for nothing if a business also forgets to focus on how valuable customer experience is…

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Customer loyalty management (CLM)

ThinkinCircles’ Customer loyalty management (CLM) service is aimed at recruitment consultancies that want to understand their customer base better and target their resources at their most valued customers. We use Net Promoter Score (NPS) as our metric to understand customer loyalty. NPS is a simple formula to understand and can give you real time information…

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