Customer loyalty management (CLM)

ThinkinCircles’ Customer loyalty management (CLM) service is aimed at recruitment consultancies that want to understand their customer base better and target their resources at their most valued customers.
We use Net Promoter Score (NPS) as our metric to understand customer loyalty. NPS is a simple formula to understand and can give you real time information on the satisfaction of your customers.

We offer:

  • NPS Strategy design: How, who and when to survey
  • Implementation and data collection: Survey creation, email management and response strorage
  • Data measurement/analysis: Understanding the results of the surveys
  • Actioning the results: How to make changes in your business based on the results of your surveys

Service structure
The CLM service is based on a monthly rolling contract where customers sign up for a minimum of 3 months. The service includes all the above features and costs are based on volume of emails and amount of data collected.

Contact customerloyalty@thinkincircles-com.stackstaging.com for a quote or more information

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